Terms & Conditions

By using this site you are agreeing to the terms and conditions set out below. If you do not wish to accept the terms and conditions outlined below you may choose not to use the site or contact us for more information. A contract will exist between Roof Window Supplies and the customer once an order has been accepted, processed, dispatched and received.


We to the best of our ability aim to ensure that all details contained on the website are accurate and concise. Images are shown for illustration purposes only. Colours and packaging may vary. We aim to have all items which are on the website in stock and ready to be dispatched when we receive your order. However if for any reason the item or items are not in stock we will notify you via email and make you aware of an expected delivery date. If you do not wish to wait for a later delivery you have the right to cancel your order and will receive a full refund. Items that are labelled as Low Stock will be allocated to the first order placed.  We will always notify you if there is a problem with your order.


Due to the nature of our business stock, availability will not always be guaranteed. If your items are in stock we aim to have them dispatched within 5 working days.

Once you have placed an order with Roof Window Supplies you will receive an email confirming your order and your details. A second email will then be sent to say your order has been fulfilled and is dispatched. It is important that a valid email address is provided so that you receive these emails. Roof Window Supplies are not responsible for any miscommunication due to incorrect details being submitted.

Roof Window Supplies have the right to accept or reject any order at our own discretion. Whilst we strive to ensure all our prices are correct and accurate, human error may occur and therefore we have the right to amend or correct a price if we discover an error. In the event of this occurring you will be given the chance to cancel your order and resubmit at the correct price.

Online cancellation of orders is not possible and therefore if you wish to cancel an order before it is dispatched please contact our web sales team..

If you are unhappy with your goods on arrival you have the right to return the goods within 14 days of delivery.

Offers and Sales

Items that are on sale or have an offer linked directly to them will be excluded from any other offers or promotional vouchers. Discounts as such can only be redeemed of full price items.